Refund policy

At VoltAwen, we are committed to ensuring your satisfaction with every purchase of gaming mice, mechanical keyboards, and audio equipment. If you are not completely satisfied with your order, we offer a straightforward refund process in compliance with applicable laws.

Eligibility for Refunds

You may request a refund within 30 days of receiving your item. To be eligible, the product must be unused, in its original packaging, and in the same condition as received. Items that are damaged, worn, or missing parts due to misuse will not qualify for a refund.

Non-Refundable Items

Certain products are exempt from refunds, including:

  • Software or digital downloads (e.g., firmware or drivers)
  • Gift cards or promotional credits
  • Items marked as "final sale" or "clearance" at the time of purchase

How to Initiate a Refund

To start a refund request, please email us at [email protected] with your order number, a brief description of the issue, and, if applicable, photos of the product. Our team will review your request and provide instructions for returning the item. Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to post the funds.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including return shipping costs, at no extra charge to you.

Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a refund for the original item and place a new order through our website.

Contact Us

For any questions or concerns regarding this refund policy, please email [email protected]. We aim to respond within 24 hours during business days.